Investigations into the cause of an e-scooter incident which resulted in the death of a 23-year-old man found no fault with the scooter, a councillor has been told. 

The young man was critically injured in an incident on a Lime scooter at about 6.15pm on Monday, on Auckland's Westhaven Dr, St Mary's Bay. He died later in hospital.

North Shore Councillor Chris Darby said Lime told him they had taken the scooter apart and found no issues.

"They immediately took the scooter from the crash and they have pulled it all apart. They have looked at the firmware, the software and the physical scooter itself and have found no fault with the scooter," Darby said. 

Darby said the man's death was "really, really unfortunate", however it was too early to tell whether the e-scooter or the rider was at fault. 

"No one should be jumping to conclusions at this time. The police and the Coroner will be the ones to tell us what happened after their investigation," he said.

The councillor said Lime had proven its e-scooters were safe in its response to a wheel-locking glitch earlier in the year. 

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Lime New Zealand public affairs manager, Lauren Mentjox, said it was sharing data from the man's scooter with authorities investigating, which had been analysed by its Global Trust and Safety Team.

"Rider safety is paramount and we invest significant resources in scooter safety and education, including initiatives and events to encourage safe and responsible scooter use."

Out of respect for those involved, she said she would not comment on the nature of the accident or the contents of the scooter's data.

On Friday, Lime said it was "deeply saddened by the news of the tragic death of one of our riders" and its thoughts and sympathies were with the rider's family and loved ones.

Auckland Council's Director of Regulatory Services, Craig Hobbs told Stuff the council was extremely saddened to hear news of the man's death. 

"Our thoughts and condolences are with the young man's family and friends at this difficult time," he said. 

Council had been in contact with Lime since the incident on Monday and Lime had provided it with an update and report, Hobbs said. 

Hobbs said the council would continue to work with Lime and police but was unable to comment any further on the incident. 

"Safety has always been paramount to us, and balancing this with significant demand for micro-mobility options is something that many cities around NZ and the world are grappling with," Hobbs said. 

The council and Auckland Transport allow ride-share e-scooter companies to operate in public spaces under the Trading in Public Places Bylaw, however rules for using e-scooters are set by the New Zealand Transport Agency. 

"These cannot be regulated by local councils and include where you can ride e-scooters," Hobbs said.